As the global economy continues to stagnate, executive management is taking an ever-harder look at corporate expenditures. IT budget pressures and spending restrictions have turned the IT project approvals process into a major affair for many CIOs.

Yet even as they grapple with how to do more with less money, IT executives must offer up new and different approaches for staying in touch with customers, improving worker productivity and, especially in this day and age, cutting costs. ...